The Minnesota Board of Social Work provides a formal process for individuals to file complaints against licensed social workers who may have violated the Social Work Practice Act. This process ensures accountability and upholds professional standards within the field.

Grounds for Filing a Complaint:

You may file a complaint if a licensed social worker has:

• Mistreated you in any way.

• Been dishonest in providing services or billing.

• Released information without consent.

• Failed to provide appropriate treatment.

• Not practiced safely and competently.

• Developed a personal relationship with you.

• Has an illness that impairs their ability to practice safely.

The Board's authority to investigate complaints is limited to:

• Individuals licensed with the Board of Social Work.

• Applicants for licensure with the Board of Social Work.

• Individuals practicing social work or using the title "social worker" without a license.

Note: The Board has no authority over unlicensed county social workers, as social work licensure for individuals employed with the county is voluntary under Minnesota law.

How to File a Complaint:

1. Obtain the Complaint Registration Form:

   • Download the form from the Board's website: Complaint Registration Form

2. Complete the Form:

   • Provide a detailed description of your concerns, including:

     • What happened? Who did what, where, when, and why?

     • Were other social workers involved? Were there any witnesses? If so, describe each person’s involvement or role.

     • Provide as much detail about the people involved as you can (full name, address, phone number, place of employment, social worker’s license number and/or type, etc.).

     • Arrange information in date order or some other logical way as if you are explaining the situation to someone who knows nothing about it.

     • Include copies of any documents that might help the Board understand your complaint.

3. Submit the Form:

   • Complaints must be filed in writing and can be submitted via:

     • Email: social.work@state.mn.us

     • Fax: 651-215-0956

     • Mail: MN Board of Social Work, 335 Randolph Ave, Suite 245, Saint Paul, MN 55102-5502

Additional Resources:

• Complaint Investigation and Resolution Process: Learn more

• Compliance Process Video: Watch here

• Filing a Complaint Brochure: Download

• Competent Services: It's Your Right Brochure: Access here

Filing a complaint ensures that social workers adhere to professional standards, maintaining the integrity of the profession and protecting the public.

🔗 File a Complaint with the Minnesota Board of Social Work