What is EVV?

5-Minute Caregiver Guide to EVV (Electronic Visit Verification)

If you’re a caregiver providing personal care services or home health care services, you're now required to use EVV, short for Electronic Visit Verification. This quick guide gives you everything you need to know to stay compliant with the 21st Century Cures Act, protect your time, and continue delivering quality care.

🧭 You Will Learn:

What Electronic Visit Verification (EVV) is and why it’s required
How to use the Pavillio EVV system during your home visit
What data EVV tracks during service delivery
Who must use EVV, including Live-In Caregivers
Where to access EVV training, technical assistance, and contact information
How Blue Star Home Care supports you every step of the way

💡 What Is EVV?

Electronic Visit Verification (EVV) is a federally required system under Section 12006 of the 21st Century Cures Act. It verifies that Medicaid Services, such as in-home visits, community-based service visits, and home health services, are provided as scheduled.

EVV systems like Pavillio track six core elements:

✅ Type of service provided
✅ Date of service
✅ Location of service delivery
✅ Client identity
✅ Caregiver identity
✅ Time service begins and ends

🧾 Why Caregivers Must Use EVV

EVV ensures:

✅ Accurate visit verification
✅ Transparent and accountable service delivery
✅ Protection of sensitive information
✅ Smooth and timely EVV claims
✅ Compliance with federal law and provider agency standards

📱 How to Use EVV with Pavillio

Rainbow Home Healthcare uses Pavillio as our official EVV software solution. It is a caregiver-friendly, HIPAA-compliant platform that allows you to easily record and submit your visit data.

To use Pavillio:

Download the Pavillio Mobile App (or log in via secure website)
Clock in when your visit begins
Select the type of service you're providing
The app will automatically capture the location of service delivery
Clock out when your visit ends

Everything is securely saved and sent to our system for billing and compliance.

📚 EVV Training & Technical Assistance

Rainbow Home Healthcare provides:

🧑‍🏫 Step-by-step EVV training for all caregivers
🛠️ Technical assistance with the Pavillio system
🌐 Access to official websites and EVV FAQs
☎️ Direct contact information for customer support

If you're ever unsure how to use Pavillio or run into a technical issue, we’re here to help.

🚫 Live-In Caregiver Exemptions

If you're a Live-In Caregiver, you may qualify for an EVV exemption. Please check with Blue Star Home Care or your local Department of Human Services for clarification.

🔐 Security & Compliance

Pavillio and all systems used by Blue Star Home Care meet strict technical specifications, operate on secure websites, and protect all sensitive information according to the Health Insurance Portability and Accountability Act (HIPAA) and the Social Security Act.

🧠 Quick Terms to Know